Claims Administration, Eligibility and COBRA Services:
INDECS Corporation
1099 Wall Street, PO Box 668, Lyndhurst, New Jersey, 07071
- Contact INDECS Corporation at 888-4-INDECS (446-3327) or
- E-mail an inquiry to:
- Claims Services: claims@indecscorp.com
- Administration/Eligibility Services: admin@indecscorp.com
- Access the “INDECS Connection” at: www.indecscorp.com
Medical Utilization Review and Hospital Pre-Certification:
HealthCare Strategies
9841 Broken Land Parkway, Columbia, Maryland, 21046
- Contact HealthCare Strategies at: 800-764-3433
- HealthCare Strategies: www.hcare.net
HealthCare Strategies pre-certifies and manages benefits for Hospital, Skilled Nursing, Rehabilitation, Hospice and Home Health Care. Contact them prior to receiving any of these services.
Hospital and Medical/Surgical PPO Networks:
New York State
Empire Blue Cross and Blue Shield
One Liberty Plaza, 165 Broadway, New York, New York 10006
- Contact Empire BC/BS at 800-810-BLUE (2583)
- Empire BC/BS directory of providers: www.empireblue.com (for NYS)
All Other States
The BlueCard® PPO Program
c/o Empire Blue Cross & Blue Shield
One Liberty Plaza, 165 Broadway, New York, New York 10006
- Contact BC/BS at 800-810-BLUE (2583)
- National BC/BS directory of providers: www.bcbs.com
Optum Health PPO Network & Utilization Review:
For Chiropractic, Physical Therapy and Occupational Therapy Services
Optum Health Network
701 Grant Ave., Suite 200, Lake Katrine, NY 12449
- Contact Optum Health: 888-471-0117
- For a directory of participating providers: www.ousdhp.com
Managed Mental Health and Substance Abuse PPO Network & Utilization Review:
For Mental Health and Substance Abuse (Drug and Alcohol) Services
Quantum Health Solutions, Inc.
14 Park Lake Rd., Suite 2, Sparta, New Jersey 07871
- Contact Quantum Health Solutions, Inc. at: 888-214-4001
- For a directory of participating providers: www.ousdhp.com
Employee Assistance Program:
Corporate Services (EAP)
P.O. Box 87, Goshen, New York 10924
- Contact: Corporate Services (EAP) at: 800-962-7487
Pharmacy Benefit Manager of the Prescription Drug Program:
Caremark, Inc.
9501 E. Shea Blvd., Scottsdale, AZ 85260-6719
- Contact Caremark, Inc. at: 800-966-5772
- E-mail Caremark at: www.caremark.com
- Caremark drug formulary for “Preferred Brand Drugs” can be accessed at: www.caremark.com
- Mail Order: Forms and customer service can be obtained through www.caremark.com or call 800-966-5772
- Injectable Prescriptions (and supplies) are available at the Caremark Specialty Pharmacy which is available Monday through Friday (7:00 am – 6:00 pm Central Time) at 866-295-
2779 (toll free) - For drugs that require prior authorization, have your physician call Caremark at 888-413-2723