Welcome to OU Health

Welcome to Trustmark Health Benefits!

As of 1/1/2023, Trustmark Health Benefits is the new benefit administrator for the OU Health Plan. We process your claims, answer your questions and manage other aspects of your health benefits. We want to take this opportunity to welcome you!

With change comes questions and we want to provide you with some helpful information.

Network

You can continue to access the Blue Cross/Blue Shield Association’s Blue Card Program as you do today.

ID Cards

Your ID card has been mailed to your home address. We are aware that our ID Card vendor experienced a delay in mailing your ID cards. We apologize for any inconvenience. If your ID card does not arrive prior to 1/1/2023, you can still access care!

You can access a digital copy of your ID card online, anytime, via our member portal, http://www.mytrustmarkbenefits.com/
You can access a digital copy of your ID card online, anytime, via our mobile app, mytrustmarkbenefits available or Apple’s App Store or Google Play.
You can download this temporary ID card image to use with your provider with your social security number until your ID card arrives with your member ID number.

Prescriptions

EmpiRx will also be able to identify you with the information you have on file currently with your pharmacy until your new ID card arrives.

Customer Service

Please feel free to reach out to Trustmark Health Benefits customer service with any questions at 1-888-604-9397. We look forward to assisting you!