A Message from the Plan Administrator

The plan is aware that Luminare has denied some claims from 2025 after their contract with OU Health ended on 12/31/25.

Sage recently received a file containing all of the claims that were submitted to, and denied by, Luminare and will be reprocessing those claims for payment.

There is no action required on your part or from your provider. Sage anticipates, based on the volume of claims received, that the reprocessing of those claims will be completed in 30-60 days from 2/6/26.

• If you receive a Luminare Explanation of Benefits (EOB) showing a denied claim related to this issue, you may disregard it.
• Based on this information, OU Health and Sage request that you refrain from calling or emailing about this issue in order to allow members with an urgent matter to reach us without delay so we can assist them.

We appreciate your patience during this transition.

Got a question or need to submit a claim for reimbursement?

If you need to submit a claim for reimbursement or ask a question of Sage and/or get a
return phone call, you may email Sage directly at ouhealth@sagetpa.com

For more information, view our latest newsletter.